beAlign Pilates

Life doesn’t always go to plan and sometimes changes are needed. Here is our refund and cancellation policy for those times when you need some flexibility. 

• Classes are sold in blocks or as individual classes using a Class Pass or on a pay-as-you-go basis.
• Please note that all classes must be booked and paid for in advance. 
• Classes can be bought on the Gymcatch App by debit/credit card. We do not accept cash payments.
• All classes are subject to availability and may, from time to time, be subject to change.
• Classes are for the named individual only. 
• Clients may not transfer any pre-booked sessions to another person or permit them to be used by anyone other than themselves.

Cancellations

• If for any reason you cannot attend the block course you purchased, you can either transfer onto the next course, if space is available, or receive a refund before the start of the course.
• Please make every effort to attend all your course classes to maximise your learning.
• Once your course has started, refunds are no longer possible.
• Any individually booked group class must be cancelled with at least 6 hours’ notice. 
• Individually booked 1:1 or 2:1 sessions must be cancelled with at least 48-hour notice.
• If you cancel with less than 6 hours before a group class or 48-hours before a 1:1 or 2:1 session, you may still be charged.
• No-shows will be treated as late cancellations.
• You can cancel a class or course on the Gymcatch App according to the terms above, or please email contact@bealignpilates.uk  

Medical conditions/Injuries

• Before starting any class, course or session, please inform us of any medical conditions, injuries or limitations. This information will be kept confidential and used in line with our Privacy Policy.
• If you are pregnant, you should consult with your healthcare provider before starting Pilates and inform us prior to making a booking.

Conduct 

• No admittance to a class five minutes after the class has begun.
• Please maintain a respectful and positive attitude towards instructors and fellow participants. Disruptive behaviour will not be tolerated.
• Turn off or silence mobile phones during class to avoid distractions.
• By participating in our Pilates classes, you acknowledge and accept the inherent risks associated with physical exercise.

Other

• beAlign Pilates reserves the right to make changes to our services at any time.
• beAlign Pilates reserves the right to cancel or substitute teachers if required for sickness or holiday.
• beAlign Pilates is not responsible for vehicles parked at The Ringway Centre whilst attending classes.